Unsuccessful doing passport

Today ,ten of my coursemates go to the Putrajaya, to do the passport. We think that passport canbe done at Jabatan Imigressen, actually, it can not. They ask us to go to another department, there are Pejabat Passport(Passport Office). We go there by taxi, because do not see any buses pass through. After we arrived there, they say that Sarawakian have to do their at the department, but another office. The staff there is queit nice. He say that altough we have filled the forms, but he have to wait the approvement from Sarawak, about five days. Only after the approvement,  we can do the passport. So, we have go there next week.